Why am I getting a 'Failed to Upload' error?

In this article: What to do when you see a "Failed to upload file after x attempts" error in Phaselaw.

If a file fails to upload, you'll see the red error message "Failed to upload [file name] after x attempts"

Check where your files are saved

The most common cause of upload failures is the location the files are being uploaded from. Check whether your files are saved in any of the following locations:

• A SharePoint or OneDrive folder

• A shared or network drive (path starting with \\)

• A temporary folder

If any of these match, copy the files to your Desktop or Downloads folder and try uploading from there.

Still not working?

If moving the files doesn't resolve the issue, reach out to the support team via the in-app chat or by emailing support@phase.law and we'll investigate further.